RECYCLING POLICY

Last updated: 21/07/24

At Rakspiri.is, we are committed to providing you with products of the highest quality and a unique shopping experience. We have defined these return terms, which explain our process and your rights in accordance with European Union laws, including the EU's consumer rights policy.

  1. Right to withdraw from a purchase

As a consumer in the European Union, you have the right to withdraw from your purchase contract within 14 days from the day you receive the products. This right is commonly called the "cooling-off period." During this time, you have the right to return products without needing to justify it with any specific reasons.

  1. How to use the right to withdraw from a purchase

To exercise the right to withdraw from a purchase, follow these steps:

2.1. Notify us of your decision: You can notify us of your decision to withdraw from the purchase contract by contacting our service partners at Rakspiri.hjalp@gmail.com .

2.2. Return products: You must return products to us no later than 14 days from the day you notified us of your decision. You are responsible for paying the shipping costs for the returns.

  1. Condition of returned products

To ensure that we process the messages and refund the money, the products must meet the following conditions:

  • The product must be in its original, unopened, and undamaged packaging.
  • The product must be in a resalable condition.
  • Seals, labels, and packaging must be intact and unchanged.
  1. Refund process

When we receive returned products, we will assess them. If a product meets the conditions mentioned above, we will process your refund as follows:

4.1. We will refund the purchase price, including shipping costs, within 14 days from when we receive the returned products. We may withhold the refund until we have received the products or until you provide proof of having returned them, whichever comes first.

4.2. The refund will be made using the same payment method you used for the original purchase, unless you agree to a different payment method.

  1. Exceptions to the right to withdraw from a purchase

As a defense, there are exceptions to the right to withdraw from a purchase, including:

  • Products that have been opened, used, or are not in a resalable condition.
  • Customized or made-to-order products.
  • Products that have been touched, altered, or are no longer suitable for resale due to hygiene or safety reasons.
  1. Contact us

If you have any questions or need assistance with messages, you can call our service partners at Rakspiri.hjalp@gmail.com